Buckingham Lodge Guest House Torquay

Buckingham Lodge

Guest House Torquay

 
Buckingham Lodge
Falkland Road
Torquay
Devon TQ2 5JP
+44 (0)1803 293538
stay@buckinghamlodge.uk

Privacy Policy


Here at the Buckingham Lodge guest house we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we have appointed a data protection officer who is responsible for monitoring our data protection compliance. We collect and process your personal information & data in the following ways:

On our websites when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up, event enquiry

If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud

When you enter our competitions

When you register at Reception on arrival

We are also working closely with third parties (including for example, Online Travel Agents) and may receive information about you from them.

We may use your personal information & data in the following ways:-

To administer a booking, event or reservation

Send you emails or call you in relation to your stay

To contact you on departure to deal with any arising issues

To send you marketing & promotional emails should you opt in to this service.

To provide you with dietary specific meals when you book a meal / dine with us by collecting information regarding your dietary requirements

Other communications for example responding to requests or general customer service.

Sensitive personal data

We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.

Credit/Debit Cards

We use a secure website to obtain your credit/debit card information in order to process any purchases/bookings made on our site. Credit/debit card information may also be requested over the phone when a booking is being made. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

Opt out

Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.

Please note that it is not possible to 'opt-out' of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to third parties

We do not share your data with any other company for marketing purposes

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law

We may share your data with banks and payment providers, to authorise and complete payments

We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our or your behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Our website includes social media features, such as the 'Facebook Like button' and Widgets, such as the 'LiveChat' service that runs on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Children

Please note that we do not collect any personal information from children under 16 years of age and that no child under 16 should submit any personal information to us. Should we discover that any such personal information has been delivered to us, we will remove that information as soon as possible.

Retaining personal information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us

How we use cookies

Our website uses "cookies" which are harmless small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited.

We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.

For more information about cookies, please visit the About Cookies webpage.



Access Statement


The comfort and safety of all our guests is of paramount importance and with this in mind we hope the following information will be useful when considering your stay with us.

Introduction

The Buckingham Lodge is a 9 bedroom guest house offering 4 doubles, 1 single, 3 twin and 1 family room (sleeps 3). Two of the rooms are on the ground floor. The property also has a spacious dining room and a guest lounge/bar area. Our policy of no-smoking applies throughout the building.

Pre Arrival

Assistance prior to arrival is available in the form of collection from Torquay railway station or coach station. It is approx 8 minute walk from the train station to the property, however the road is on an incline.

It is a 10 minute walk to the town centre but quite hilly in places. Gentle incline down to the sea front and harbour. A bus service is available on the road outside the property with regular bus service from the sea front to most tourist attractions.

Torquay Taxis have disabled friendly taxis and minibuses available. Direct line is 01803 213213

Arrival

The main entrance to the property is from Falkland Road, down a sloping driveway, parking available for 5 cars. Additional free parking is available on Falkland Road opposite the property. The car park has sensor lighting at night. The entrance has double doors with two steps into the Reception area. The first step is 18cm high from the driveway and the second step is 19cm into the property.

Access is also available from the rear of the property with steps leading to Bath Lane.

Assistance with luggage is available.

A twin room and family room is situated on the ground floor. The twin room door width is 28cm wide, the door width for the family room is 31.5cm wide.

There is also a ground floor W.C. with a door width of 34cm

Public Areas

The Bar/guest lounge and dining room are situated on the ground floor, and both have double doors and fixed carpeted flooring. A fridge is available for guests who need this facility for medication.

In the dining room menus are available in large print. Special dietary considerations can be catered for with prior notification.

A flight of stairs (14 steps) leads onto a small landing with another step leading into an inner hallway for entrance to two of the bedrooms. A further four steps leads onto the top landing for entrance to the 5 remaining bedrooms.

Rooms

All rooms have access via a fire door with conventional key. All are carpeted and have non slip surfaces in the bathrooms. Showers are temperature controlled and have adjustable shower heads. Plug points are at a height of approximately 32 cms. Televisions are operated by remote control. An audible fire alarm is situated in each room, if specific emergency arrangements are required please inform the proprietors. Suitable signage is visible throughout the property.

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